Terms of Service

Please read these before contacting me for a commission, it’s assumed you agree with everything below on the moment you make the payment. If you have any question about specifics feel free to contact me at (firecatrich@gmail.com).


Payment Method

Full payment upfront unless arranged otherwise, I accept payments via PayPal.


Time Frame:

 From time of payment, all pieces are finished and sent to client within 2 weeks. In the case of large commission batches or incidentals I will inform you in case I need more time for any reason.


Process

After the commission has been accepted and paid I’ll start on an initial preview sketch, changes to the drawing structure can only be done at this point. Please check the sketch carefully so we can discuss how to change it. I can provide periodic updates of each stage, but at this point I will complete the piece. 


Delivery

Digital only! I’ll send a high resolution JPEG or PNG copy of the file through e-mail or Dropbox link. A low resolution copy of the PSD file upon request.


Ownership

By commissioning me you acknowledge that, as the artist, I retain full rights over the created image to profit from, alter and post when and wherever I want, without need of prior notice or authorization.

Commercial commissions (images that will be used for profit by the commissioner) should be negotiated at the start of the process.


I reserve the right to cancel/terminate a commission at any time I see fit, or refuse working for any person at any time – the motives for cancellation include (but are not limited to) poor communication, inability to cooperate and inappropriate behavior.

After the payment has been made, a full refund will only be given for a good reason, a case in which the commission cannot be completed due to my fault or miscalculation, for example. If a refund needs to happen, I will return an approximation relative to the work done for the client. (I will have to account for time spent on the commission) If work hasn’t progressed further than a sketch, I’ll only deduct a minor fee.

There are no refunds after the work has been completed.

Cancellation/Refunds:


Please reply to any message within a 48 hour period! I’ll consider you gave up the commission if you leave a message unanswered for more than a week without prior notice – likewise, in the interest of time, if you already made the payment and leave my messages unanswered, I’ll have to finish and post the commission without your feedback.

Thank you for reading:

FireCatRich